Support
We usually reply within one business day. For account deletion, use the dedicated page.
If someone is in danger right now, close this page and call emergency services — 000 in Australia, 112 in the EU, 911 in the US. SafeSupply support cannot provide emergency or medical help.
Got it — your message is in. We'll reply to the email you provided, usually within one business day.
Common questions
Why can't I see alerts for my area?
Coverage depends on active drug-checking services and health-agency publishing in your region. If your region publishes data we're not carrying yet, use "Suggest an alert source" above.
Does the scanner upload my photos?
No — never. Identification runs entirely on your device. There is no code path that transmits photos.
Does the SOS button call the police?
No. The distress alert goes only to the crew contacts you chose, with your location so they can reach you. The SOS screen also shows a separate, clearly-labelled button that dials your local emergency number (000 / 112 / 911) — that one is a normal phone call from your device, and nothing is sent to us when you use it.
How do I cancel Premium?
Subscriptions are billed by Google Play or the App Store, so cancel in your store's subscription settings. Deleting your account does not cancel store billing.
How do I delete my data?
In-app via Settings → Privacy, or at safesupply.site/delete-account.